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Swindon Borough Council provides a comprehensive pest control service that can deal with a wide range of pests. We also offer advice on other common pests. You can request treatments or advice using our general service request form below. Current Response Time: 1 DAYAlthough our Service Standard is 3 days, we are currently able to respond to you within the above advisory timeframe.ChargesPlease note that charges usually apply for the pest control service. Charges for pest control treatments in domestic premises vary according to the pest. Discounts or free treatment may apply to householders who have a Concession 2 ('Z') SwindonCard. DomesticPrices for treatments in domestic premises can be found on the specific page for each pest. Please click the links below or to the right. Payment for domestic treatments must be made at the time of booking. Payment may be made using cash, cheque, or debit or credit cards in person at the One Stop Shop, or by telephone by debit or credit card only. A 1.75% charge will be levied on all payments made by credit card. CommercialTreatments in commercial premises will be charged at £63.00 for the first hour, and £31.50 for every additional half hour, or part of half hour, thereafter in all cases. Please note: treatments in tenanted property will be charged at the commercial rate. Please call Swindon Direct to book and pay for a treatment. Pests We Can TreatPlease click the pest name below to see details of charges and advice for treatment, or follow the links in the related pages to the right. In all of the above cases where we do generally offer pest treatments, we are unable to remove dead pests, and the householder has the responsibility to dispose of them. Where dead pests can be reached, it is recommended that they are placed in two polythene bags and disposed of through the usual refuse collection system. Our pest control officers are unable to perform treatments in circumstances where their safety would be at risk, such as in certain loft spaces, or above safe working heights. The pest control officer will assess this at their first visit. Pests We Do Not TreatWe don't treat the following pests, but factsheets are available to offer advice for self treatment and prevention: Pest Control Services - General InformationLocal authorities have a duty under the Prevention of Damage by Pests Act 1949 to keep their district free from rats and mice. Treatments may be carried out directly by the autority or alternatively the occupier of the premises can be required to eradicate pests by the service of a legal notice. Fortunately such formal action is rarely needed. Swindon, like most authorities, provide a comprehensive pest control service for its residents and businesses. Some pests such as rats, mice, bedbugs and cockroaches are known to present a risk to health when infestations are present in the home or commercial premises. The risk to health is less significant where these pests are found outside and people are less likely to come into contact with them. Other pests, such as wasps, book lice, bees and ants generally only present nuisance problems rather than health risks. We make a charge for carrying out pest control treatments. The amount charged will depend on the type of treatment required and the type of pest. Some customers may qualify for concessionary rates or even free treatments. Commercial treatments are charged on an hourly rate or at an agreed contract rate. We aim to provide a cost effective service that is competitive with charges levied by other Local Authorities. Our charges are reviewed on an annual basis to ensure that they remain competitive. Generally the Council’s charges for pest control services are significantly less than those charged by commercial pest control companies. Once a request for treatment is made the council aims to contact the customer within two days to arrange a suitable appointment for the treatment to be carried out. However it is inevitable that in some circumstances, for example where we have difficulty in making an appointment or in times of peak demand, we may not always be able to meet this high standard. Despite this we consistently achieve the target in 95% or above cases. Please note that it may not always be possible to effectively treat a pest infestation. In such circumstances we will always provide an explanation and offer advice on the other options available to you. Further Information/ContactYou can contact us to request a pest control treatment, or simply for advice, on the following telephone number and email address: Swindon Borough Council Pest Control Service |