Street Lighting

Description of Service

Swindon Borough Council maintains almost 30,000 lights such as:

• Street lights
• Bollards
• Illuminated signs

These are an important element in the increase of road safety at night. They also improve the quality of life for residents by deterring crime and making people feel more secure.

Service Levels

We have an annual cleaning, visual inspection and electrical testing regime and aim to change ‘lamps’ every three years on most units.

In addition, we have a programme of ‘scouting’, which takes place at night every two weeks throughout the year that aims to identify any lights that are out or not working. Some problems can occur between inspections, however. As such we would like you to let us know if you notice any defect so that remedial work can be carried out at as early a stage as possible.

How to Report a Problem

If you consider the issue an emergency or potential hazard, please call Swindon Direct on 01793 445501 (Monday to Friday 8.00am-8.00pm, Saturday 9.00am-1.00pm) or on 01793 466453 at all other times.

Otherwise, you can report a problem to us in any of the following ways:

• Use our online problem reporting facility. To use this, please follow the link to Problem Reporting – Street Lights

• By telephone to the StreetSmart Team at the Swindon Direct Contact Centre on 01793 445501. For details of the Contact Centre opening hours, please visit the Swindon Direct web page.

• In person, by visiting the Swindon Direct One-stop-shop. For details of the address and opening hours, please visit the Swindon Direct web page.